File a Complaint

If you would like to lodge a complaint you should download the Complaints Form (English) or Complaints Form (Siswati) , fill it in, and post it to the address provided at the bottom of this website page. Alternatively, the completed form should be scanned and sent to the email address below or submitted at the reception of the Office of the Financial Services Regulatory Authority (FSRA). or Faxed to +268 2404 7930

NB* please note that all 'complainants' who submitt 'complaints' to the Office of the Financial Services Regulatory Authority (FSRA) must be a 'complainant' and a 'complaint' defined under section 1 of the Insurance Act 2005 and section 1 of Retirement Funds Act 2005.

You may use the form below or the contact details at the foot of the page to file a complaint with the Office of the FSRA:

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Contact / Find Us

   +268 2406 8000         Whistle Blowing : +268 2404 3629        +268 2404 7930        info@fsra.co.sz        www.fsra.co.sz

   5th Floor Ingcamu Building, Mhlambanyatsi Road, P.O. Box 3365, Mbabane, H100, Eswatini

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